Returns & Exchanges Policy

At ToraSport, we care about your shopping experience and want you to be completely satisfied with your purchase. If something isn’t right, our return and exchange process is simple.

Unboxing Video Policy

To ensure a smooth and fair return or exchange process, we request customers to record a short unboxing video of their order upon delivery. This helps us verify the condition of the product and protect both you and ToraSport from fraudulent or accidental misuse.

Your unboxing video should clearly show the package, tags, and product condition. Submitting this video allows us to process returns or exchanges quickly and efficiently.

🕒 Return & Exchange Period

You may request a return or exchange within 7 days of delivery.

Items must be unused, unwashed, and in their original condition, with all tags and packaging intact.

🚫 Non-Returnable Items

Sale or discounted products are final sale.

Customized or personalized items are not eligible for return or exchange.

🔄 Exchanges

Exchanges are available for size or color (subject to stock availability).

If the item requested is unavailable, you may choose another product of equal value or receive store credit.

💸 Returns & Refunds

Once your return is received and inspected, you’ll be notified via email.

Approved refunds will be issued to your original payment method or as store credit.

Shipping fees are non-refundable, except in cases of defective or incorrect items.

🚚 Return Shipping

Customers are responsible for return shipping costs.

If you received a defective, damaged, or wrong item, we will cover the return shipping and arrange a replacement or refund.

📩 How to Request a Return/Exchange

Our support team will provide the return instructions.

Securely pack the item and ship it to the address provided.